CAD Dispatch System
Intelligent incident management with integrated VoIP, guided procedures, and full traceability.
The CAD (Computer-Aided Dispatch) system transforms AI detections into structured incidents with a complete operational workflow. It includes incident creation and classification, integrated VoIP communication, guided operational procedures, multimedia evidence management, and full traceability of every action. Designed for monitoring centers that need to connect AI detection with real-world operational response.
Core Features
Discover the capabilities that make this tool indispensable for your operation.
Incident Management
Complete lifecycle: creation, classification, assignment, follow-up, and resolution with customizable states and priorities.
Integrated VoIP
Internal and external calls directly from the platform with automatic recording and linking to the active incident.
Event Mapping
Automation engine that links AI detections to incident types, eliminating manual alert management.
Intelligent Dispatch
Recipient selection by project with contact list, sub-origins, and direct dialing.
Operational Procedures
Guided protocol execution with progress indicators, quick actions, and real-time comments.
Full Traceability
Automatic logging of all actions, calls, evidence, and status changes for auditing.
Key Benefits
Technical Specs
| Creation latency | < 1s from detection to incident |
| VoIP | SIP/WebRTC integrated |
| Multimedia evidence | Up to 10 files per incident |
| Incident types | Configurable per project |
| Event mapping | Automatic AI → Incident rules |
| Call logging | Internal VoIP + external manual |
| API | REST + WebSocket for integrations |
Use Cases
Real-world scenarios where this tool delivers value for your organization.
Public Safety
Municipal operations center manages public safety incidents with police unit dispatch, VoIP communication, and real-time procedure tracking.
Private Monitoring Center
Security company manages alarms from multiple clients with standardized procedures, automatic escalation, and multimedia evidence.
Critical Infrastructure
Industrial plant or energy facility operators manage security incidents with specific protocols and direct communication with response teams.
Multi-Store Retail
Monitoring center manages loss prevention incidents with guard dispatch, evidence recording, and resolution tracking.
Ready to implement CAD Dispatch System?
Schedule a personalized demo and discover how this tool can transform your video analytics operation.